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I’m frustrated

Cannot install BackitUp 2016

I have downloaded Nero_BackItUp16- But when I start the it, it stops at the second step (Installation of Microsoft Visual C++ 2015 Redistributable (x86)). I have send a report with the installer. I also described my problem sending a fax to Nero Germany. But I do not get any respond.
So what can I do, to get Nero BackitUp installed.
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