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CoverDesigner - printing a LightScribe cover background fails

After printing many lightscribe covers (always with the same image as background) this printing fails. It means that the foreground text still is printed but the background image is missing, whereas the preview always is complete. I had it a few years before first time and I installed a second lightscribe DVD writer which worked fine since now but now also this new devise has the same problem.

It does not look like a hardware problem at all because both devices work fine if I try to print the image as picture in the foreground layer. On the other hand it worked for a long time having the picture as background image.

For me it looks like the CoverDesigner is detecting the amount of output and limits its functionality at a special point.

Does anyone have an idea how to get it to work again. It is verry difficult to get new lightscribe hardware any more and it seems for me that this is not the best solution.

regards
Mike
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  • Hi Mike-

    Which version of CoverDesigner are you using (Help, About Nero ....) and what is your operating system?

    Did this start happening after you installed the new drive or perhaps after Windows Updates? Perhaps a system restore to before this started happening may be beneficial.
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  • Hi Whiter1,

    thank you for your answer and interest on my problem.

    It is an XP System. I use it to produce LightScribe CD's since six years now. Unless there are no more Windows updates except of the Windows Defender since a year this could not be the reason. I did not change any hardware since some years. The system is almost untouched.

    The Nero Version is 7 latest including CoverDesigner 2.10.1.1. For this version I have a license including LigthScribe and I implemented the Nero 7 SDK into a production tool. There was no need to change anything.

    The two LightScribe drives still work fine as I can see on printing text and foreground images onto the media. But they do not print the background image any more. First only the older drive had the problem and so I used the newer drive for labeling only. But now after many months they fail both so that I suspect that it only depends on the number of media I have burned per drive.

    The drives are not identical, the older drive is a DVDRW and the newer one is a BlueRay RW with LightScribe option. I imaging that the drives do not differ between foreground or background data of the image so I think the fault comes from the CoverDesigner or the LightScribe driver. On the other hand the background image did not change so that the data are still valid and also the preview of the CoverDesigner shows the background image.

    I searched for any cache data to delete in the hope of finding corrupt data but did not find anything. I changed all possible setting in the LightScribe driver and in the CoverDesigner which also did not help. I even looked into the registry for any entries of the CoverDesigner but did not find anything abnormally.

    So if there is any idea on how to fix this problem I would be very grateful.

    regards
    Mike
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  • I don't know the answer to your question. It could be the discs you're using. Also, are you using the latest iteration of LightScribe which I think is something like 1.18.27.10. HP has abandoned LightScribe so that's the last iteration there will ever be unless someone else takes it over.

    CoverDesigner is now a free application. I suggest going to nero.com, downloads, Nero Free Tools. Download and install it. Then try your burns. If you're using a custom template, you may have to create a new one.
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  • I don't think that it has to do with the disc quality as I can write the labels as long as I do not set the image as background image, see above.

    And yes, I do use the latest version of th e LightScribe driver.

    As I found out the free version of the CoverDesigner is restricted and is not able to write LightScribe. Only the licensed versions of Nero still allow to write LightScribe. And as I do not know if this would solve the problem and because I have already paid for a license this is not a solution for me.

    I bet it will work again if I install another drive which is not jet known to the system and I also bet that it would fail as well after another 100 disks labeled with LightScribe. And if so only the developer of the software can tell us the reason for this "malfunction".
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  • I forgot about the licensing issue. Never thought about that in regards to the free version.

    I don't have a LightScribe enabled drive so, I can't test burn anything. Does the background show properly in Print Preview?
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  • Yes, as I mentioned earlier the preview looks fine. It shows the background image as ever before. And it worked all the time. It stopped working with the older drive but still worked with a second (new) drive for a while. And now both drives do not work.

    "Not working" means that they only do not burn the background image but work fine with all elements placed in the foreground layer. And it seems to depend only on the number of disks which have been labeled with one drive.
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  • Sorry that i didn't remember what you said about the preview. :(

    Are you using a custom template? If so, it could be corrupted and you might need to create a new one.

    If you print it to file does the background show up?
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  • Even if I create a new template and use any of the images I used since years now to load it into the background layer - it doesn't work.

    I can print the background image on paper. This works fine. I don't know what you mean by "printing to file".
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  • In my printing options in CoverDesigner, there is a box to check for printing to file under the area for selecting a printer. However, since you can print to paper, I think it's a moot point.

    Since Nero doesn't control the burn operations and you can print to paper, the problem points to the drives or discs.

    Are these IDE drives? If so, I'm wondering if DMA is on when burning or if the burn speed is to high.

    Since CoverDesigner doesn't create a log after burning, I'm thinking you should try a burn in Burning Rom in which you add the problem label to the project. If it fails, then I can take a look at the log.
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  • The drives are both SATA drives. In BIOS the SATA controller is configured as pseudo IDE.

    As I still can burn a LightScribe label filled with text and images in the foreground onto any disk and with both drives I am sure that neither the discs nor the drives are the problem. Also the speed seems OK. It need about 15min in the draft mode and about 25min in the best mode.

    If I print the LightScribe label with the Burning Rom the GUI of the CoverDesigner appears as well and for this action there is no entry in the NeroHistory.log.

    I also have tried one of the Nero drafts including a background image on the disk cover (Data_B&W.ncd). Also this label shows the foreground text but not the background image after burning, so it is not the image I use.

    I still can't believe that the hardware or the disks can distinguish if a pixel which has to be exposed comes from any foreground or background layer of the cover. There is only the command to make it black which must be sent by the CoverDesinger.

    For me the only possibility is a malfunction of the CoverDesigner. And as this software has not been touched and as it worked fine for a special period on the first drive and again for a special period on the second drive my only idea is that the CoverDesinger stops working correct after a given period depending on the addressed hardware.
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  • Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Programme\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=169792 bytes, created 14.03.2007 13:43:16

    NT-SPTI used
    Nero API version: 7.10.1.2
    Using interface version: 7.0.5.6
    Installed in: C:\Programme\Nero\Nero 7\Core\
    Application: nero\Nero - Burning Rom
    Internal Version: 7, 10, 1, 2

    Recorder: Version: 1.00 - HA 1 TA 1 - 7.10.1.2
    Adapter driver: HA 1
    Drive buffer : 4096kB
    Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
    Connected to MMC as unknown drive with class-nr : 1
    Drive is autodetected - recorder class: Std. MMC recorder

    === Scsi-Device-Map ===
    DiskPeripheral : ST500DM002-1BD142 atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : HL-DT-ST DVDRAM GH22LS50 atapi Port 0 ID 1 DMA: On
    CdRomPeripheral : HL-DT-ST BDDVDRW CH10LS28 atapi Port 1 ID 1 DMA: On

    === CDRom-Device-Map ===
    HL-DT-ST BDDVDRW CH10LS28 I: CdRom1
    HL-DT-ST DVDRAM GH22LS50 J: CdRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 2047MB (2097151kB)
    Free physical memory: 2033MB (2082448kB)
    Memory in use : 33
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    19.6.2015
    NeroAPI
    10:30:03 #1 Text 0 File SCSIPTICommands.cpp, Line 424
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    10:30:03 #2 Text 0 File Burncd.cpp, Line 3196
    HL-DT-ST BDDVDRW CH10LS28
    Buffer underrun protection activated

    10:30:03 #3 Text 0 File AudioCompilationImpl.cpp, Line 838
    DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
    DRM: Beginning burn process.

    10:30:03 #4 ISO9660GEN -11 File Geniso.cpp, Line 3343
    First writeable address = 0 (0x00000000)

    10:30:03 #5 Text 0 File Burncd.cpp, Line 3508
    Turn on Disc-At-Once, using CD-R/RW media

    10:30:04 #6 Text 0 File DlgWaitCD.cpp, Line 307
    Last possible write address on media: 359848 ( 79:59.73)
    Last address to be written: 103002 ( 22:55.27)

    10:30:04 #7 Text 0 File DlgWaitCD.cpp, Line 319
    Write in overburning mode: NO

    10:30:04 #8 Text 0 File DlgWaitCD.cpp, Line 2972
    Recorder: HL-DT-ST BDDVDRW CH10LS28;
    CDR code: 00 97 17 06; OSJ entry from: Moser Baer India Limited
    ATIP Data:
    Special Info [hex] 1: D0 00 A0, 2: 61 11 06 (LI 97:17.06), 3: 4F 3B 4A (LO 79:59.74)
    Additional Info [hex] 1: 00 00 00 (invalid), 2: 00 00 00 (invalid), 3: 00 00 00 (invalid)

    10:30:04 #9 Text 0 File DlgWaitCD.cpp, Line 493
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    10:30:04 #10 Text 0 File ThreadedTransferInterface.cpp, Line 793
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 103003 (103003) = #103003/22:53.28
    relocatable, disc pos for caching/writing not required/ required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 103003 blocks [I: HL-DT-ST BDDVDRW CH10LS28]
    --------------------------------------------------------------

    10:30:04 #11 Text 0 File ThreadedTransferInterface.cpp, Line 995
    Prepare [I: HL-DT-ST BDDVDRW CH10LS28] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 211257344, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    -150 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    -150 | 1 | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 103003 | 0 | 0x00
    103003 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

    10:30:04 #12 Text 0 File SCSIPTICommands.cpp, Line 215
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    10:30:04 #13 Text 0 File Burncd.cpp, Line 4294
    Caching options: cache CDRom or Network-No, small files-Yes ( ON

    10:30:04 #21 Text 0 File MMC.cpp, Line 17931
    CueData, Len=32
    41 00 00 14 00 00 00 00
    41 01 00 10 00 00 00 00
    41 01 01 10 00 00 02 00
    41 aa 01 14 00 16 37 1c

    10:30:04 #22 Text 0 File ThreadedTransfer.cpp, Line 269
    Pipe memory size 83836800

    10:30:11 #23 Text 0 File Cdrdrv.cpp, Line 1352
    10:30:11.953 - I: HL-DT-ST BDDVDRW CH10LS28 : Queue again later

    10:31:12 #24 Text 0 File WriterStatus.cpp, Line 113
    start writing Lead-Out at LBA 103003 (1925Bh), length 0 blocks

    10:31:16 #25 Phase 37 File APIProgress.cpp, Line 285
    Burn process completed successfully at 48x (7.200 KB/s)

    10:31:17 #26 Text 0 File AudioCompilationImpl.cpp, Line 863
    DRM: DRM burn session terminated.

    10:31:17 #27 Text 0 File AudioCompilationImpl.cpp, Line 892
    DRM: Closing entire DRM handling. Bye.

    10:31:17 #28 Text 0 File SCSIPTICommands.cpp, Line 261
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    10:31:23 #29 Text 0 File Cdrdrv.cpp, Line 11185
    DriveLocker: UnLockVolume completed

    10:31:23 #30 Text 0 File SCSIPTICommands.cpp, Line 424
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    Existing drivers:
    File 'Drivers\InCDfs.SYS': Ver=5, 5, 3, 1, size=118952 bytes, created 26.09.2007 14:31:34 (InCD4 driver for win NT/2K/XP)
    File 'Drivers\InCDpass.SYS': Ver=5, 5, 3, 1, size=36776 bytes, created 26.09.2007 14:31:44 (InCD4 driver for win NT/2K/XP)
    File 'Drivers\InCDrec.SYS': Ver=5, 5, 3, 1, size=16040 bytes, created 26.09.2007 14:31:44 (InCD4 driver for win NT/2K/XP)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

    ====== *** NeroAPI, History File *** ======
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  • Thanks. That answered some of the questions I had.

    Would you try another burn from burning rom except use a write speed of 10x? If it doesn't work, please post the new log.
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  • As I posted before:

    If I print the LightScribe label with the Burning Rom the GUI of the CoverDesigner appears as well and for this action there is no entry in the NeroHistory.log.

    To verify this I erased the log file, tried again to label a LightScribe disk using Nero Express instead of CoverDesigner and found what I expected. There was no new log file created and the burning process shows the GUI of the CoverDesigner inside the Nero Express frame.

    Still I do not get the background layer of the cover onto the disks.
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  • It took a while to get through my little pea brain that the log doesn't show the operations for burning the label side of the discs. I was reviewing the original log again and what you said finally hit me.

    For me, it's really hard to say it's anything other than the discs. The fact that you can burn it to paper properly supports that. Since I don't have a LightScribe capable drive, about the only I thing I could do is get your custom template and try burning it to paper.

    The log says both drives are ATAPI and DMA is on. DMA is usually off for SATA drives but it might be necessary on your system. I don't know if a system restore to before the problem started occurring on the second drive would help.

    Unfortunately, tech support doesn't provide support for Nero versions older than v12.
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  • At the beginning of SATA the borads had a combination of IDE and SATA connectors. To use it both the controller could tread SATA as IDE. This is an option of the mainboard BOIS. If this option is set and Windows has been installed it can not be unset as long as the OS should not be reinstalled. That is the reason for the DMA on my SATA drives.

    As printing on paper works fine the data are good. As I still can burn text !and foreground images (e.g. the same image as I use for the background) onto the LightScribe disk the drive and the disks should be fine as well.

    This leads me always to the idea of any software restriction which I can not find.
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  • Thanks for the description of why DMA is on. I thought it might be on because you have an older cpu since you're using XP. Of course, that's not a good assumption because lots of people with rockin' systems just like XP. Is this something like P-Sata.

    I'm unaware of any restrictions on this.

    I suppose that if you try a print with only a background and no text or other image inserted, it won't print the background.

    I'm wondering if reinstalling the motherboard drivers would help. Like you, I'm completely baffled in regards to why it worked for a while on the first drive and then quit and it started working with the second drive and then quit. It's obvious that the background information is being transmitted since it shows up on paper.
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  • Now, after the summer break, some more important projects and a long period of searching new LightScribe hardware I am back on that still not solved problem.

    After I could get an new LightScribe capable DVD drive I tried some more tests. Also with the new drive it is not possible to print a background image on a LightScribe disk using Nero Cover Designer. So I reinstalled the LightScribe drivers again which made no change of the situation at all. Then I downloaded the LightScribe Template Labeler made by HP, loaded one of the relevant JPGs as image to labeling and it worked fine. Also if I use the Nero Cover Designer to write text on the disk it still works. And if I load the image as foreground image it is printed to the disk.

    So, it is definitely no hardware defect and also no driver problem. And as it has been worked for a long time to have this image loaded as background image and labeling LightScribe Covers with the Nero Cover Designer it so not an impossible action which I still try to do.

    But still it does not work any more to get an image, which is set to the background of a Nero Cover template, onto the disk using the Nero Cover Designer.

    For me it still looks like a Nero Cover Designer software problem, e.g. a registry key which does not work or any caching, which hangs but I can not find anything new which I have not already analyzed. For some more ideas I would be very grateful.
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  • You could download the latest version of CoverDesigner (it's free) but I don't know how to make it work with v7.
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  • We discussed this before: Without the corresponding Nero there is no LightScribe option in the CoverDesigner 12.
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  • Although this topic is more than one year old I will pick it up once more. In the mean time I have changed the two LightScribe DVD drives of the machine, I have reinstalled the Nero Software and have searched for details in the OS. But nothing helped jet.

    Years ago all worked perfect and after labeling more than 100 DVDs, from one day to the next the CoverDesigner is not able to print my background image (but does print the text of the template) onto the DVD. I talk about the same template, the same CoverDesigner version and the same PC. Nothing changed. Even two new DVD drives did not change the situation. Both new drives fail as well.

    So I still imagine that there did change any settings or parameters somewhere between the drives and the CoverDesigner which only has to be reset. But I can not find anything and I am really thankful for any hint.
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  • Other than uninstalling v7 using the Nero General Clean Tool and reinstalling, I'm out of ideas. I don't know anything about the v7 SDK and how you implemened it. Is it possible that what you did got corrupted in some way?
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  • As the phenomenon came by labeling one DVD after the next the first idea would have been a hardware defect. But it stays with the hardware and the PC-system wasn't changed because it should guarantee a production availability.

    What then lasts is any CoverDesiner setting which has been changed without my interaction.

    Of course I used the Nero Clean Tool and Revo Uninstaller as well. His leads to a really hidden setting, doesn't it?
    • Since v7 isn't installed with a Windows installer, I would only use the General Clean Tool. Also, when using Revo and you have more than one version of Nero installed, you would practically have to be an expert to discern between what files that it finds belong to which version. Of course, you could always reinstall either version.

      If you uninstalled v7, I would also delete this folder-

      C:\Program Files\Nero\Nero 7

      to make sure that the old CoverDesigner files were completely removed before reinstalling. I think the installation overwrites those files but one never knows.

      It just sounds like something related to this problem got corrupted. You could try running the System File Checker to see if it might be a Windows issue.
    • Deleting the Nero folder is what I did as well before I reinstall Nero7. The file checks did not report any error. I also searched the registry for any Nero named items and erased them before reinstalling. These thinks I did more than once before I posted in this forum. I thought I am an expert but it seem that I am not.
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  • There are many entries related to Nero in the registry which do not have the "Nero" name associated with them and there are probably just as many that are common to more than one version.

    Unfortunately I don't have any thing else to give you in regards to this problem. I looked at File\Preferences\LightScribe and Background Properties to see if there was something there that you might change. In the absence of a LightScribe drive, I can't do any tests.

    Would you mind showing me a screenshot of your label design with the background in the editing screen?
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  • This is my favorite test layout which worked fine until last year.
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  • Thanks for that. I wasn't ignoring you. I've been scratching my head. I have a hard time blaming the software given the problems you've had with the drives. If it's the software, there's nothing we can do about it that you haven't already tried. I don't know if the firmware for the newer drives is XP compatible or if you can try a different port for the drives, etc.

    Does it matter what you select as the default template in the LightScribe options?
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  • Although it is not easy to get LigthScribe drives at all I had the chance to exchange my LG BDDVDRW CH10LS28 drive with an identical new one.

    I imagine this problem can at least only be solved by the developer of the CoverDesigner. So now I give up. There seems to be no chance to solve this problem without any detailed insider knowledge. I still believe that it mainly depends on the total number of copies I made and unfortunately not many people came to the same situation so that this phenomenon is anything else than known.

    So let me say thank you very much for your efforts. I should find a completely different solution also because LightScribe is out of support anyway.

    Live long and prosper!
    • Nero isn't entertaining problems with either WaveEditor, CoverDesigner, or SoundTrax since they made them free tools. On the other hand, there is a new version of CoverDesigner for download but like the rest of the products from v2016 on, they're not XP compatible. Of course, you're using an 8 year old version and they're not supporting anything older than v2015. Nero is also updating WaveEditor and SoundTrax but, once again, they won't be XP (or Vista) compatible and won't address problems with them. Sometimes, if enough people have a problem with one of those apps, Since5.5 (Nero employee) will get involved. If not, I would go directly to Nero about the issue. Can't do that for your older version.

      Sorry I couldn't help you solve the problem but, one can't win them all.
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