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Neuinstallation Nero12 Version liefert Info " Produkt abgelaufen. Nero12 with payd SN code not more installable. Info: Product expired.

Hallo,
ich habe gerade Nero2017 Platinum gekauft.
Ich bin bereits Besitzer von Nero12 Platinum und wollte diese aeltere Version jetzt
auf meinem 2. Windows10 PC installieren.
Trotz vorhandener Seriennummer der Nero12 Version wird die Installation mit der Info "Produkt abgelaufen" verweigert.
Zur Zeit ist das neue Nero2017 noch nicht auf meinem 1. Windows10 PC installiert.
Wieso laesst sich meine alte Kaufversion Nero12 nicht installieren?
In den Rechnungen steht, das das damalige Download Ablaufdatum keine Auswirkung auf die Lizenz hat.
Bedeutet dies etwa, das wenn ich naechstes Jahr die Hardware meines 1.PC erneuere,
das ich auch meine dann darauf installierte Nero2017 Lizenz verliere?
Diese Prakticen sind mir nicht geheuer.
Ich habe schliesslich beide Lizenzen bezahlt und gehe daher davon aus,
das ich jede auf einen meiner PC's nutzen kann.

Hello,
I just bought Nero2017 Platinum.
I am already owner of Nero12 Platinum and wanted this older version now
On my 2nd Windows 10 PC.
Despite the existing serial number of the Nero12 version, the installation with the "Product expired" is denied.
Currently the new Nero2017 is not installed on my first Windows 10 PC.
Why can not my old purchase version Nero12 install?
In the invoices, the download expiration date has no effect on the license.
Does this mean, for example, that when I renew the hardware of my 1.PC next year,
Which I also lose my then installed Nero2017 license?
These practices are not my thing.
I finally paid for both licenses and therefore,
Which I can use every one of my PC's.
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  • Google Übersetzung:

    Hallo Bernd-

    Haben Sie v12 auf beiden Computern installiert? Wenn dies der Fall ist, können die Patente nur auf dem ersten Computer, auf dem Sie sie installiert haben, aktiviert werden.
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  • Hello, now I haven't still cleared the v12 on my first computer. But I can clearing the old v12 on my first computer and new install the v2017. But the message on nero install wasn't "this v12 is in use on an other computer", the message was, "the version v12 is expired"!

    Hallo, die v12 habe ich noch nicht auf meinem ersten Rechner gelöscht. Aber ich kann das alte v12 auf meinem ersten Computer löschen und neu installieren das v2017. Aber die Nachricht auf nero install war nicht "diese v12 ist auf einem anderen Computer im Einsatz", die Meldung war, "die Version v12 ist abgelaufen"!
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  • Hello, next error. I have cleared the v12 on my first computer and try to install on this first computer the v2017. Installation fail with errorcode 1339. Now I have no functionable version.
    Hallo, nächster Fehler. Ich habe die v12 auf meinem ersten Computer gelöscht und versucht, auf dem ersten Computer die v2017 zu installieren. Installation fehl mit Fehlercode 1339. Jetzt habe ich keine funktionierende Version.
    Update:
    A repeating of this installation on first computer as administrator was helpful. The second try to install was run.
    I think tomorrow i will try to repeat the install my old v12 on the second computer.
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  • Hi Bernd-

    I'll try writing in English. If you don't understand something, let me know.

    The first problem is with v12. The license never expires. As I understand it, you have uninstalled v12 from the first computer but it's still installed on the second computer. My guess is that you're still getting the same error message. In that case, send an e-mail to patent.activation@nero.com which includes your serial number. Explain to them that you originally didn't uninstall v12 from the first computer before installing it on the second computer and that you want to use it on your second computer.

    I don't have an answer in regards to the v2017 problem right now. I'll have to look at some things and get back to you.
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  • Note that you can go to tech support by going to nero.com, support, contact, technical support and filling out the contact form for your v2017 problem.

    If you open ControlPanel, Programs, is Nero 2017 shown there? If it is, click on it and select "Change" and then select Modify. Start the installation and then click on Installation Settings. Click on the down arrow next to Nero Update and click on the red X. Let the installation continue. When it's done, reboot your computer.

    Do the same procedure except when you click on the down arrow next to Nero Update, click on "this feature and all subfeatures.............". Let the installation proceed.

    Does that work?
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  • I’m thankful
    Hallo,
    danke, ich konnte mit dem Nero Support den Fehler finden. Die von mir verwendete SN war die SN der Trial Version und nicht die nach Kauf zugesandte. Mit der SN der Kauf Variante war die Funktion gegeben. Danke fuer due Unterstuetzung.
    Bernd
    Hello,
    Thank you, for your help. In parallel I had contact with Nero Support. The SN used by me, was SN of the trial version and not the right SN which sent after purchase. With this SN was the installation ok. Thanks for the support.
    Bernd
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